Owner
Countertop & Cabinet Concierge LLC
Longwood, Florida, United States
Karen Roe's caring and positive customer experience focus has been demonstrated time and time again throughout her accomplished career.
She has built and owned one of Central Florida's most successful countertop companies.
Her expertise has catered to consumers, designers, kitchen and bath dealers and builders in both residential and commercial spaces.
Many businesses within the stone industry and outside of it have welcomed her consultations. These insights have guided them to make structural changes to their customer experiences and employee training programs, which have been game changers for them.
Karen's passion for learning and sharing is evident by her willingness to embrace leadership positions within a variety of professional organizations.
Always striving to be competitive and informed, Karen travels around the world to increase her knowledge and expand her horizons.
She is a Certified Stone Inspector, keynote, commencement address and CEU speaker, President Emerita of the Central Florida NKBA and repeat Voice of the Industry KBIS speaker.
Karen has also been a trusted and sought-after source for published articles and has made radio appearances, speaking engagements and being of service to her industry a priority.
Seeing the demand for Customer Service Experience training, Karen recently became a licensed CX Coach. This training implements systems in companies that have proven successful in corporations such as Ritz Carlton and Chick fil a, just to name a couple, making their company pricing irrelevant and a company customers can't live without.
Over the last 3 years Karen's business focus has changed to more of a client experience offering a "one stop shop" for all remodleing projects. Expanding the business into all areas and project management of projects to ensure the most successful outcome. Her personalized services in this area have proven to be exactly what customers enjoy.
Natural Stone Trends: Utilizing Natural Stone in Interior Applications
Thursday, May 1, 2025
9:30 AM – 10:30 AM EDT